Privacy Policy
Last updated: 28/09/2026
Who we are
NeuroHome Physio ("we", "us", "our") provides neurological physiotherapy services. We are the data controller for the personal information we hold about you.
Contact: Charlotte Ward, info@neurohomephysio.co.uk
What information we collect
We may collect and process the following information about you:
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Contact details: name, address, email, phone number
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Enquiry and referral information, including who the enquiry is for
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Health information: diagnosis, symptoms, medical history, treatment goals and progress notes
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Details of your GP, consultant, case manager or care team, where relevant
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Payment and billing information
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Any correspondence between us
How we collect it
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Directly from you, via our contact form, email, phone or in person
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From a referrer, such as a case manager, solicitor or family member, with your knowledge
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During assessments and treatment sessions
Why we use your information and our legal basis
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To assess your needs and provide physiotherapy treatment (necessary for the performance of a contract, and processing of health data under the "provision of health treatment" condition)
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To communicate with you about appointments and your care
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To share information with your GP, consultant or care team where relevant and with your consent
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To meet our professional, legal and insurance obligations (legal obligation / legitimate interests)
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To send administrative information, such as invoices
Sharing your information
We do not sell your information. We may share it with:
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Your GP, consultant or wider care team, where relevant to your treatment
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Case managers, solicitors or insurers, where you have referred through them or given consent
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Professional bodies or insurers, where required
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IT or admin service providers who support our business (bound by confidentiality)
We will not share your information with anyone else without your consent, unless required by law.
How long we keep your information
We retain health records in line with Chartered Society of Physiotherapy guidance, generally for 5 years after treatment ends, or longer where required by law or insurance purposes.
Your rights
Under UK GDPR, you have the right to:
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Access the information we hold about you
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Ask us to correct inaccurate information
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Ask us to delete your information, in certain circumstances
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Restrict or object to certain processing
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Withdraw consent, where processing is based on consent
To exercise any of these rights, contact us at info@neurohomephysio.co.uk
Keeping your information secure
We take appropriate technical and organisational measures to protect your information, including secure storage, password protection and encrypted email.
If you're unhappy with how we've handled your information, you can contact us directly, or complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page.